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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mitahjj Cooper

January 6, 2026

5  out of  5
rating by Mitahjj Cooper
"Morgan helped me get squared away without any troubles , 10/10 recommend Morgan!!!"
We responded:
"Mitahji, thank you so much for this review. I'm so glad Morgan could get your insurance taken care of and we appreciate your business! ~Patrick"
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Jeffrey ODELOUI

January 2, 2026

5  out of  5
rating by Jeffrey ODELOUI
"Really good customer service. They took care of me and solve all my issues. Thanks again Kaitlyn"
We responded:
"Jeffrey, thanks so much for this review! ~Patrick"
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Fairy Jackalope (Savannah-Rae)

December 31, 2025

5  out of  5
rating by Fairy Jackalope (Savannah-Rae)
"Kaitlyn was very friendly and helped me pay my bill."
We responded:
"Savannah, thanks so much for this great review! ~Patrick"
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Jesse Weeks

December 30, 2025

5  out of  5
rating by Jesse Weeks
"I absolutely LOVE dealing with State Farm in Lexington! They are all so personable and helpful!! HIGHLY recommend!!"
We responded:
"Jesse, I'm so glad to hear that, my team is always happy to help! We appreciate your business and this review ~Patrick"
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Rob Tackett

December 19, 2025

5  out of  5
rating by Rob Tackett
"Kaitlyn was a big help! Helped me save some money thank you!"
We responded:
"Rob, I'm so happy to hear your experience with Kaitlyn. We appreciate your business and this review! ~Patrick"
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Brandan Huffman

December 18, 2025

5  out of  5
rating by Brandan Huffman
"Great service 5 stars"
We responded:
"Thank you for the 5 stars Brandan! "
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Julie Chittum

December 18, 2025

2  out of  5
rating by Julie Chittum
"My home owners went up $500 a year because I no longer have a car to have a policy on. I called them this evening the 1st lady I talk to tried to beat around the bush I finally got angry and said if you can't answer my questions let me talk to someone else who can. It's ridiculous that my home owners went up that much. Insurance companies are greedy. What they have my replacement cost at and are charging me for I can build a mansion back with 293k. My inside belongings at 201k but if something were to happen I have to give a detailed item list and thats what they pay out I have no where near 201k worth of items on my in my ho.e so being g way over charged too."
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Earline Rainer-Jeanes

December 17, 2025

5  out of  5
rating by Earline Rainer-Jeanes
"My experience talking with Terri was pleasantly much more than I expected from the phone call. She was professional and patient with explanations and in conversation. Our conversation left me feeling informed with clarity in my insurance choice."
We responded:
"Thank you so much for this review and I'm so glad to hear how well Terri represented our values. We appreciate your business with us! ~Patrick"
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Crystal McKinley

December 17, 2025

5  out of  5
rating by Crystal McKinley
"Kaitlyn & Jennifer, These two are amazing at explaining everything to me & helping me understand the choices that are good for myself personally. One of the best experiences I’ve had with insurance in my life. Thank you all very much! ~ Crystal McKinley"
We responded:
"Crystal, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Patrick"
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Frances Brinkley

December 11, 2025

5  out of  5
rating by Frances Brinkley
"They are the best! Quickly responds to your needs and I can do most things via the app! I had a vehicle claim and received response quickly."
We responded:
"Frances, thank you so much for your business and this review. Our customers' needs are the most important thing to us. I'm so glad we resolved your claim quickly! ~Patrick"
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Peter Anderson

December 11, 2025

5  out of  5
rating by Peter Anderson
"Patrick's staff is the best. Use them for your insurance. Peter J Anderson 309 Collierstown Rd"
We responded:
"Peter, thank you so much for this referral. We strive to give our customers top notch service every single day! We appreciate you ~Patrick "
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Jessica Anderson

December 5, 2025

5  out of  5
rating by Jessica Anderson
"Kaitlyn with state farm was so awesome had to switch insurance to my new vehicle she made it so easy and only took a couple minutes. Loved that state farms is amazing low rates and great ppl"
We responded:
"Jessica, thank you for the 5 stars! We appreciate your business!"
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Blake Puckett

December 5, 2025

5  out of  5
rating by Blake Puckett
"Extremely helpful. I talked both with Kaitlyn a few days ago to get a quote, and recently talked to heather about a potential billing issue. Both were great"
We responded:
"Blake, thank you so much for encouraging my team! We appreciate you ~Patrick"
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marie averill

December 5, 2025

5  out of  5
rating by marie averill
"Amazing staff!!! Very prompt and caring."
We responded:
"Marie, such great compliments! We appreciate your business and this review more than you know. ~Patrick"
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Jackie L.

December 4, 2025

5  out of  5
rating by Jackie L.
"Cantra at State Farm in waynesboro Va was amazing. She gave info I needed to put additional car on policy and she shared how I can reduce my current rate. She made my day. I felt confident my insurance rate was fair and I could add additional car without stress. Thank you!"
We responded:
"Jackie, everyone deserves a stress-free experience with their insurance. Thank you so much for this review and encouraging my team! Grateful for you ~Patrick"
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Shane Dillhoff

December 4, 2025

5  out of  5
rating by Shane Dillhoff
"Heather was polite and patient. She was helpful with any of my questions."
We responded:
"Shane, we appreciate this review! Thank you for your business ~Patrick"
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Cresha Wilson

December 2, 2025

5  out of  5
rating by Cresha Wilson
"I am well satisfied with my State Farm insurance. Terri was very straightforward , helpful I really appreciate her today. Thank you again Terri🤗"
We responded:
"Cresha, what great compliments for Terri! My team is always here to help and get you the coverage you need. Thank you for this review! ~Patrick"
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Dalontae Grayson

November 25, 2025

5  out of  5
rating by Dalontae Grayson
"Best customer service & insurance money can buy totally worth it all the way around they actually care about there policy holders & get the job done no matter what it is thanks once again Robyn for saving my day !"
We responded:
"Dalontae, what a great review! We do care about our policyholders and Robyn represents our team's dedication daily. We're so grateful for customers like you! ~Patrick"
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Barry Flint

November 24, 2025

5  out of  5
rating by Barry Flint
"Before I could explain in detail what I needed done, Terri jumped right in, provided all of the information necessary to provide me with a better understanding, and within minutes, our business was complete and successful. Awesome agents in the Lexington Va office.....but my pick overall is Terri. She's definitely an all around, AWESOME, State Farm Agent! I couldn't get by without her!!!"
We responded:
"Barry, thank you so much for encouraging my team and I'm so glad Terri could get everything handled for you! We appreciate your business and this great review~ Patrick"
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Marlanesa Shunquea

November 24, 2025

5  out of  5
rating by Marlanesa Shunquea
"Katelyn was super nice and very knowledgeable!"
We responded:
"Marlanesa, thank you for this review and for encouraging my team. We appreciate your business! ~Patrick"
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Sherie Ross

November 19, 2025

5  out of  5
rating by Sherie Ross
"Morgan took time out at the end of her day to take one last look at her work texts. She saved me so much time and money by staying over and helping me with my policy. Forever grateful ☺️"
We responded:
"Sherie, Morgan embodies the dedication of my team to make sure the job is done and done well. We appreciate your business! ~Patrick"
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Tisa White

November 18, 2025

5  out of  5
rating by Tisa White
"Very helpful and a pleasure to chat with very knowledgeable no pressure conversation questions answered and looki g forward to working with her on my other insurance needs. Terri was a joy to do business you!!!"
We responded:
"Tisa, what a great review and recommendation for Terri. We are encouraged by you! ~Patrick"
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Caroline Davis

November 17, 2025

5  out of  5
rating by Caroline Davis
"Easy transaction"
We responded:
"Caroline, so glad my team could make it an easy process! Thanks for this review ~Patrick"
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Krystle Lewis

November 15, 2025

5  out of  5
rating by Krystle Lewis
"Jennifer was amazing !!! Great customer service and was very helpful !!"
We responded:
"Krystle, thank you for this wonderful review! My team is always here to help ~Patrick"
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Debbie Hinkke

November 13, 2025

5  out of  5
rating by Debbie Hinkke
"So blessed to have Taylor Hershberger helping Buffalo Gap CrUrch. Very knowledgeable and kid through the process"
We responded:
"Debbie, we are so blessed to have you all with Taylor and our agency. Thank you so much for your kind words!"